FAQ
Got Questions? We Have Answers.
Everything parents need to know about setup, safety, and privacy.
Why does the child app need Accessibility permission?
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The Accessibility permission is what allows KidShield to detect which apps are open on the child's device and enforce your parental control rules in real time. Without it, the app cannot apply screen time limits or block apps. This permission is used only for parental control — we never read messages, passwords, or personal data.
Is the VPN connection secure and private?
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Yes. KidShield uses a local VPN that runs entirely on the child's device. No internet traffic is routed through external servers. The VPN only filters websites according to your rules — your child's browsing data never leaves their device or gets stored on our servers.
Can my child remove the KidShield app?
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No. KidShield uses Device Administrator privileges and overlay protection to prevent uninstallation. If a child tries to remove the app, a parent password is required. The app also automatically restarts if force-stopped.
What happens if permissions are disabled?
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If any required permission is disabled, KidShield immediately alerts you via the Parent App and shows a permission prompt on the child's device. Until permissions are restored, the app enters restricted mode which limits what the child can do.
Is KidShield safe? Does it collect my child's data?
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KidShield is designed privacy-first. We only collect the minimum data needed: app usage times, device location (if enabled), and blocked content attempts. We never access messages, photos, or personal files. All data is encrypted and you can delete everything at any time from your account.
Does KidShield work on iPhone / iOS?
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Yes. KidShield supports both Android and iOS family devices. Some setup prompts and permission names differ by platform, but the parent dashboard, subscription, screen time tools, alerts, and family safety controls are designed for both ecosystems.
How much does KidShield cost after the trial?
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KidShield has annual plans for 1, 3, or 5 child devices. Starter is $12.00/year, Family is $22.00/year, and Super Family is $30.00/year after the free trial.
How do I cancel or get billing help?
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Contact support@kidshield.help with your account email and plan name. We can help with cancellation, renewal, refund review, and subscription access questions.
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Annual subscriptions support 1, 3, or 5 child devices with the same protection tools, parent dashboard, and setup support.